• Full Time
• Application Closes 23 Apr 2026
• Canterbury - Christchurch City
• Technical Directors/Managers

Client Success Manager

Location: Christchurch, New Zealand
Experience: 2–5 years
Employment Type: Full-time

About the Role

We are looking for a passionate Client Success Manager to ensure our clients derive maximum value from our products and services. You will focus on onboarding, retention, and building long-term relationships that drive customer loyalty and business growth.

Key Responsibilities

• Manage the end-to-end client lifecycle from onboarding to renewal 
• Develop strong relationships with key stakeholders within client organizations 
• Understand customer goals and align solutions to achieve desired outcomes 
• Monitor client health metrics and proactively address risks 
• Conduct regular check-ins, business reviews, and performance discussions 
• Identify opportunities for upselling, cross-selling, and renewals 
• Collaborate with internal teams to enhance customer experience 
• Act as the voice of the customer and provide feedback to product teams 

Required Qualifications & Skills

• Bachelor’s degree in Business, Communications, or related field 
• 2+ years of experience in customer success, account management, or support roles 
• Excellent communication and relationship management skills 
• Strong problem-solving and conflict resolution abilities 
• Ability to manage multiple clients and priorities effectively 
• Familiarity with CRM and customer success tools 

Preferred Qualifications

• Experience in SaaS or tech industry 
• Strong data analysis and reporting skills 
• Customer-centric mindset with a proactive approach 

What We Offer

• Competitive salary with performance bonuses 
• Collaborative and innovative work environment 
• Career advancement opportunities 
• Employee wellness programs