Client Support Administrator

• Full Time
• Application Closes 12 Apr 2026
• Auckland - Auckland
• Administrative Services Manager

Job Title: Client Support Administrator

Location: Auckland, New Zealand
Employment Type: Full-time, Permanent
Experience Required: 5+ Years

About the Role

We are seeking an experienced and customer-focused Client Support Administrator to join our team in Auckland. In this role, you will be responsible for providing high-quality administrative and operational support to clients while ensuring smooth communication between internal teams and external stakeholders.

The ideal candidate will have strong organisational skills, excellent communication abilities, and a proven background in managing client relationships and administrative processes.

Key Responsibilities

• Provide day-to-day administrative support to clients and internal teams
   
• Respond to client enquiries via phone, email, and online platforms in a timely and professional manner
   
• Maintain accurate client records, documentation, and reports in company systems
   
• Coordinate meetings, schedules, and follow-ups with clients and team members
   
• Assist with onboarding new clients and maintaining ongoing relationships
   
• Prepare reports, presentations, and client documentation as required
   
• Monitor and resolve client issues while ensuring a high level of service satisfaction
   
• Support business operations by maintaining organised administrative processes
   

Requirements

• Strong communication and interpersonal skills
   
• Excellent organisational and time-management abilities
   
• High attention to detail and accuracy in documentation
   
• Ability to handle multiple tasks and prioritise workloads effectively
   
• Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM systems
   

Experience

• Minimum 5+ years of experience in client support, customer service, or administrative roles
   
• Experience working in client-facing environments
   
• Proven ability to manage client relationships and administrative tasks efficiently
   

Education

• Diploma or Bachelor’s degree in Business Administration, Management, Communications, or a related field (preferred)
   

Certifications (Preferred)

• Certificate in Business Administration
   
• Customer Service or Client Relationship Management Certification
   

Benefits

• Competitive salary based on experience
   
• Permanent full-time role in Auckland
   
• Professional development opportunities
   
• Supportive and collaborative work environment
   
• Employee wellbeing programs